Privacy Policy
How we collect, use, and protect your personal information
Royal Ibis is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use our website and services.
Information We Collect
We collect information that you provide directly to us when you:
- Complete booking forms or enquiry forms on our website
- Correspond with us via email
- Attend sessions at our practice
- Subscribe to any communications from us
The personal information we collect may include:
- Your name and contact details (email address, postal address)
- Information about the services you are interested in
- Any additional information you choose to share in correspondence or during sessions
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and process booking requests
- To provide the psychological services you have requested
- To communicate with you about your appointments and our services
- To maintain records as required by professional standards and regulations
- To improve our services and website functionality
Legal Basis for Processing
We process your personal information on the following legal grounds:
- Contract: to fulfil our contractual obligations when providing services
- Consent: where you have given explicit consent for specific processing activities
- Legitimate interests: to operate and improve our business in ways that do not override your rights
- Legal obligation: to comply with applicable laws and professional requirements
Confidentiality of Therapeutic Information
Information shared during therapeutic sessions is treated with the strictest confidentiality in accordance with professional ethical standards. Such information will only be disclosed with your explicit consent, or where required by law, or where there is a serious risk of harm to yourself or others.
Data Storage and Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Personal data is stored securely and access is restricted to authorised personnel only.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Therapeutic records are retained in accordance with professional guidelines, typically for a minimum of seven years after the last contact.
Your Rights
Under data protection law, you have rights including:
- The right to access your personal information
- The right to rectification of inaccurate information
- The right to erasure in certain circumstances
- The right to restrict processing
- The right to data portability
- The right to object to processing
- The right to withdraw consent at any time
Third-Party Services
We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy. We may share information with service providers who assist in operating our website or conducting our business, provided they agree to keep this information confidential.
Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use, please see our Cookies Policy.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:
Royal Ibis
47 Harrington Gardens
London, SW7 4JU
Email: [email protected]
Last updated: January 2024